Authored by: Andrew Souter, Vice President, Pre-Sales, Asia Pacific, Ivanti
The City of Seattle in the United States, a progressive leader in technology, innovation and environment, is leveraging Ivanti Neurons for ITSM and Ivanti Neurons for ITAM to create efficient, repeatable processes and a better way to discover, track and optimise their IT hardware and software assets.
To enable its consolidation of 50 IT departments into one unified department, which it called ‘Seattle IT’, the City of Seattle chose to extend their Ivanti Neurons for ITSM solution with Ivanti Neurons for ITAM. This is allowing the City of Seattle to standardise and mature its IT processes to be more efficient and enables its IT teams to avoid duplication of processes and provide a more efficient experience across the board. The City of Seattle is using service and asset management from Ivanti together, to maximise operational efficiencies and improve service delivery experiences, while also optimising compliance and cost.
Jenny Rock, ITSM Product Engineer at City of Seattle said that they merged all departments into one interface and lacked visibility into what software applications were available and how they were being used. As they deployed service and asset management from Ivanti, they are able to fully integrate their processes and gain visibility into all their software and hardware assets. This allows their department to optimise the value, cost and compliance across the asset lifecycle. Additionally, they are also able to automate manual processes and ensure more timely delivery of essential services and support for their customers.
According to GCA Altium, Asia is the third fastest growing region for ITAM adoption, with developed nations Singapore, Japan and China taking the lead. The main factors include the development of China as a rising economy, heightened investor interest in the region, increased technology utilisation and industrialisation in developing countries.
The Institute of Southeast Asian Studies – Yusof Ishak Institute further revealed that Singapore is the Southeast Asian nation with the highest Digital Adoption Index for government, with its strong digital transformation adoption strategies, provision of subsidies for digital skills training and the procurement of the required infrastructure.
The City of Seattle now has a comprehensive picture of all IT software and hardware assets from cloud to edge, which has been vital with more than 15,000 active employees and the movement of personnel in and out of the city government. To date, the City of Seattle’s IT organisation has loaded over 1,700 software applications and 42,200 city records into the Computer CMDB, which consists of 7,900 laptop computers, 2,000 tablets and 12,000 desktop/specialty workstations.
Jenny Rock added that with Ivanti, they are now bringing all of their assets into a modernised ITSM interface and will be setting up actions, rules and processes for managing their inventory. To be able to pull this detail from one system helps their department to become much more transparent to their customers and makes it easier for them to request assets. Overall, their goal is to minimise both losses and inefficient processes.
ITSM and ITAM have traditionally been implemented in separate areas of an organisation with different business objectives and goals, yet their processes and data are highly interrelated. When ITSM and ITAM are closely aligned and integrated, many activities and processes become more automated, efficient and responsive — and this prevents items from falling through the cracks. With Ivanti Neurons for ITSM and Ivanti Neurons for ITAM, IT teams gain greater insight and are better positioned to implement more proactive practices that increase service levels, ultimately improving the end user experience and provide efficiency at lower cost.
The City of Seattle is now in the process of expanding their service and asset management deployment to include servers, databases, infrastructure devices and communications devices and to manage the associated software licenses, entitlements, warranties and contracts through the same system for further efficiency improvements.
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