Since the COVID-19 pandemic, businesses are now accelerating their digital transformation. Many are realising the importance of having applications that can run continuously with minimal disruption to ensure customers are satisfied. Some businesses have to give up their traditional business plans and come up with new ones that rely mostly on technology to remain productive.
On top of providing the tools to innovate amidst a world of change, open-source is helping organisations create a culture that is more agile, more collaborative and more effective. In a recovering market, businesses must innovate new technology and create better products and services for their customers.
Through open collaboration, Red Hat and its expansive partner ecosystem are helping drive success by leveraging on each other’s strength. Strong leadership in open innovation, whether it's applied to technology, people or processes, is increasingly valued in the marketplace and opens new opportunities for organisations.
In Asia Pacific, Red Hat has been providing the tools needed for businesses with the help of its partners to reach their goals. It's not an easy task to transform overnight, but with the right guidance, companies can adopt new strategies and technologies to help them become digitally transformed.
According to Andrew Habgood, Senior Director and Head of Partner & Alliances, Red Hat Asia, automation is key for businesses in their transformation journey. Businesses will be needing to simplify their current processes and get the most out of their current environment. They need to be able to detect and solve problems before they happen easily.
Red Hat Insights is a proactive operational efficiency and security risk management solution in Red Hat Enterprise Linux (RHEL) subscriptions for versions 6.4 and higher, as well as public cloud versions of RHEL. Red Hat Ansible Engine is the component within Ansible Automation Platform that uses hundreds of modules to automate all aspects of IT environments and processes. It lets developers and IT operations teams quickly deploy IT services, apps and environments to automate routine activities.
Both Insights and Ansible help businesses get the environment together. OpenShift is the platform for next generational development for businesses.
"For us, the digital transformation journey hinges on OpenShift. OpenShift is our cloud-native Kubernetes platform. However, our latest release supports virtualisation sitting side by side with containers under one orchestration environment. Most of our customers don't have single workloads and single environments. They want to pursue actively cloud-native development and DevOps development for future workloads. Yet, they've got legacy VMs that can't be moved. OpenShift ensures the cloud-native operating system spreads across all environments and caters for mixed workloads across them".
At the same time, Andrew pointed out that Red Hat customers are continuing to develop their applications and workloads despite some industries facing economic challenges. For example, in the airline industry, Andrew explained how the industry which has probably suffered the most losses during the pandemic, is relying on Red Hat to ensure their customer service applications remain strong.
While air travel has taken a hit, airline companies like Cathay Pacific, a Red Hat customer, is able to reduce time to market for customer applications and increase collaboration between teams with Red Hat. Airline companies are now having to switch resources across to cater to customer needs.
"We also have some great examples of Core Banking applications being containerised on top of open shift. Core banking is not something you would think you can containerise. We also work with a number of telco companies in Asia Pacific. Telcos relied on OpenStack earlier on for their NFA workloads, but now we see OSS and BSS become very containerised quickly", highlighted Andrew.
Partners Enable RedHat to Serve all Industries
Red Hat has many partners in Asia Pacific who serve many customers from various industries. In Southeast Asia, they continue to play a big role in ensuring their partners are well trained to handle any customer problems.
"The Red Hat Open Platform, the online partner enablement network provides training for sales, pre-sales and technical resources for free to partners. This ensures the technical knowledge of our products are passed to our partners. We consider them an extension of us", explained Andrew.
From a partnership perspective, over 83% of Red Hat's business in Asia Pacific is through partners. Red Hat's consistent growth is achieved through and because of partners. Andrew believes Red Hat and their partners have a significant and synergistic relationship to ensure there is a healthy and thriving ecosystem.
"We value our technology and the contribution we bring to the open-source community. But most customers are not just buying Red Hat. They're buying an outcome or workload that sits on top of us. What closes that gap is the partner".
Whether its an ISV or systems integration partner or deployed through a cloud partner like Microsoft Azure and AWS, or even an HPE hardware partner, Andrew said, that whole ecosystem needs to be together to be successful.
"We want to make sure we have a healthy and thriving ecosystem partner and we can see from the numbers that the right partners are joining", he concluded.