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Why and how to move away from a break-fix mindset

Author: Nop Srinara - Director, Datto Asia

It never fails to amaze me how many companies I speak to that are still relying on a break-fix approach to IT. We know the old story. Prevention is expensive and falls to the bottom of the priorities list when budgets are being drawn up. Why fix it if it isn’t broken, right? Wrong! In fact, the boom in Software-as-a-Service (SaaS) in Asia and across the globe means that everything you could possibly need to keep your data safe and protected is now both economical and at your fingertips.
 
The trouble is, many business owners still believe that ‘bad things happen to other people and not to me’. If recent cyber hacks, including the largest data breach in Singapore’s history, have taught us anything, it’s that no business is immune to this threat. In today’s data-driven economy, data has become more valuable than oil, and everyone from the highest black-hat hackers to the lowest-level DIY online fraudsters are out to get a piece, and they don’t care how big or small your business is. Similarly, time and time again we see businesses bent on saving costs by putting-off upgrades on old hardware, and paying a hefty price when things suddenly go horribly wrong.
 
In fact, working to resolve issues in your network only ‘after the fact’ could cost you more money in the long-run, not just for the repair, but also for the effect it can have on your business, often resulting in business critical down-time and loss of company or customer data, which can seriously damage both customer trust and ultimately, your reputation.
 
So why take the risk? With this in mind, we have put together some useful tips to keep you and your business out of the red. And it’s all about changing your mindset away from break-fix.
 
1.       Time to invest
The cheapest option doesn’t mean it’s the best option, so it’s time to stop thinking about saving money in the short-term and instead think about the long-term. No matter what kind of business you are running, ensuring you have what you need in place to support your ongoing digital transformation, while allowing customers to rest assured that they are in safe hands, will not only give you a competitive edge, but also allow you to know that you are covered even if the worst happens.
 
2.       Consider Managed Service Solutions
These days, you don’t need to hire a team of people to manage your network and IT requirements, nor is it always economically viable to do so. Instead, outsourcing this work to a Managed Service Provider (MSP), who can manage everything from the way your data is stored and backed-up, to your network security requirements, could provide you with huge cost savings, while leaving you free to relax in the knowledge that your data is in safe hands.
 
3.       PSA all the way!
Moving away from a break-fix mentality means putting more in place to increase the overall efficiency of your business operation. Utilising a Professional Services Automation (PSA) tool can help you to do this. The idea is that everything about your business should be in the system, and so too should every bit of client-related data. From information on billings and completed work, to contracts, staff expenses and new business leads, having all of your business critical data accounted for and viewable in one place can give you peace of mind, freeing up time to concentrate on more of the stuff that pays the bills!
 
4.       Shop around
Choosing the right MSP for your business is essential for a long and profitable partnership. Do they have a robust product and service offering to keep your business up and running? Are they up staying up-to-speed on new technology and can they be a good long-term partner to guide you through your digital journey? Do they offer RMM and PSA to help you grow your business? Ultimately, there’s no one size fits all when it comes to MSPs, but it’s crucial to find one who understands your business and your client’s business, while offering skilled personnel armed with the most up-to-date technology to provide you with the business critical support you need to stay top of your game.  

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